Shipping

Australian Domestic Shipping

We use a range of shipping providers to make sure the products that you purchase get to you as quickly and as safely as possible. As most of the items for sale from the distillery are fragile, please be patient with us.

International Shipping

Please contact the distillery directly for all international enquiries. Email us here.

Deliveries, Refunds and Returns

All deliveries are dispatched from The Rochfort Estate Distillery within 7 working days of order and payment processing. Receipt of delivery to the purchaser’s address may range from overnight to 14 days. The Rochfort Distillery will use all reasonable endeavours to deliver by any requested date. Insurance for posted items should be purchased at check-out. The Rochfort Distillery is not liable for any late deliveries or responsible for breakages to any items in transit.

In the instance the recipient/customer has provided incorrect or out-of-date details, The Rochfort Distillery is not liable for incorrect or unclaimed delivery. The Rochfort Distillery offers the opportunity to provide delivery instructions to have goods left at point of delivery. All efforts will be made to ensure these instructions are followed but it must be clear that the customer takes on this option at their own risk. A signature of the person ordering must be obtained for the purchasers extra security.

Goods will not be delivered to persons under the age of 18 years. The Rochfort Distillery may request that the person who receives the goods provide satisfactory evidence of proof of age. 

Due to the small batch nature and exclusivity of some our releases, The Rochfort Distillery reserves the right to offer a smaller allocation to its customers than may have been ordered or requested, based on over-subscription of offers or releases.  

We are sure that you will thoroughly enjoy your Rochfort Distillery purchases. However, if at any time you are not satisfied with the quality of the goods you have purchased, please contact the distillery and we will be happy to assess your request for a credit, refund or exchange of product or the purchase price.

Payment

Payment Types

We currently accept all major credit and debit cards through our website including Visa, Mastercard, Amex, Discover, and Diners.

We also support Web Payments (ApplePay and Browser Payments).

Distillery Policies

Terms of Use

This web site is owned and operated by De Bourbel Pty Ltd Trading As The Rochfort Distillery ABN 13 624 137, Liquor License Number 185479, and is located in South Australia. This entity will be referred to as “We”, “our” and “us” in this Terms of Use policy.

By using this site, you agree to the Terms of Use Policy of this web site (“the web site”), which is set out on this web site page.

Please note that all information shown on this web site may change at any time without notice. The availability of liquor and events or referred to on this web site is subject to change, delay or cancellation due to out of stock issues, release changes and freight delays.

You may be asked to provide personal information (i.e. information which is collected and identifiable as relating to you personally) before purchasing products or signing up for newsletters and events. All personal information collected from this web site will be maintained in accordance with the Privacy Statement is incorporated into these terms and conditions of use.

This website is operated by The Rochfort Distillery. As far as is permitted by law, you agree when you use this website to indemnify and release The Rochfort Distillery in respect of any claims, loss or damage incurred as a result of any error, omission or misrepresentation in this website. The Rochfort Distillery reserves the right to refuse any purchase order, competition entry or booking made via this website.

Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).

Estate Opening Hours

We are open from 11am to 4pm on Friday, Saturday and Sunday.

These are our winter hours and are subject to change. Please check back regularly and before visiting.

If you have a large group, please contact the distillery directly to discuss as we are able to cater to times outside these hours for large tours and bespoke experiences for large groups.